making the conveyancing process easier for consumers
30th April 2018
Buying, Selling, Completing - making the conveyancing process easier for consumers.
The Law Society of Northern Ireland, the Royal Institution of Chartered Surveyors (NI) and the National Association of Estate Agents (NI) have agreed new practises in the interest of facilitating the smooth operation of the residential property market in Northern Ireland between Vendors (sellers) and Purchasers and their Lenders.
Rodgers & Finney's Kirsty Finney tell us about the new joint Memorandum of Understanding (MOU) on improving communications between the property professions.
"I am the Northern Ireland representative for Propertymark, also known as the National Association of Estate Agents (NAEA).
At the NAEA we aim to reassure all of those buying and selling property, that estate agents who display the Propertymark Protected logo offer better protection for their clients. We offer the assurance that all our members offer, as a minimum, Client Money Protection, Professional Indemnity Insurance and membership of an independent redress scheme.
We proudly launched The MOU alongside our colleagues at RICS and the Law Society, this goes another step further to offering reassurance of the best practice processes being applied to the home buying and selling experience for consumers.
As a professional body, we strive to ensure our members work to a higher standard and the MOU offers excellent initiatives to further enhance these standards. I have personally worked on the document for the past 12 months and am extremely proud to see it launched here today. Our work does not stop here however, and we at the NAEA will continue to challenge industry standards.
We cannot change how a house is bought or sold, as this is the process, but what we are working together with our colleagues at RICS and the Law Society to change, is how we make our customers feel, and the experience that they receive. The implementation of this memorandum will help to make the process of buying and selling a property a lot less stressful for all our clients.
Personally, working as an estate agent in the local market for many years, I see today’s move as a hugely positive step to drive progress within our industry. The housing sector is not long out the other side of one of the most turbulent periods in its history and is still somewhat fragile. The launch of the MOU is a positive step to drive change in the industry. It is fantastic and also very reassuring to see the three main professional industry bodies collaborating to produce a document that outlines new processes which is aimed at improving the customer experience."
If you have any questions about the new memorandum you can contact Kirsty Finney on 02890653111 or email firstname.lastname@example.org